Effective date: July 9, 2026 · Last updated: July 9, 2026
This policy explains when an order can be cancelled or refunded. Because press-release distribution is a digital service that begins as soon as work starts, please read it before ordering.
Before distribution begins
If you cancel before we have submitted your release to any outlet, you are entitled to a full refund, less any translation, writing or editing work already completed at your request.
After distribution has started
- Once your release has been submitted to or published on an outlet, that portion of the order is non-refundable — published articles are permanent and cannot be recalled.
- If your order covers multiple outlets and only some have been published, we refund the value allocated to the outlets that have not yet been distributed.
If we fail to deliver
If we cannot deliver a guaranteed placement you paid for (and your content met that outlet’s guidelines), we will either substitute a comparable outlet or refund the amount allocated to that placement. This is your sole remedy for non-delivery.
What is not refundable
- Results or outcomes — traffic, views, engagement, search ranking, or business impact — are never guaranteed and are not grounds for a refund.
- An outlet’s later decision to edit or remove an already-published article.
- Delays caused by incomplete, non-compliant, or late-supplied content.
How to request a refund
Email pr@zenewswire.com with your order number. We respond within 2 business days. Approved refunds are returned to your original payment method.